Save My Seet

Legal

PAIA Manual

Prepared under section 51 of the Promotion of Access to Information Act 25 of 2000 · Last updated: 16 September 2026

What this is.The Promotion of Access to Information Act (“PAIA”) gives you the right to request records held by a private body. This manual explains what records we hold and how to ask for them. Want a copy of your own personal information?Just email us — it’s free, and you don’t need to use the formal process below.

1. About Save My Seet

Save My Seet is an online booking platform connecting clients with independent barbers, hairstylists, nail technicians and lash technicians in South Africa. It is operated by Sakhile Motoro as a sole proprietor trading as Save My Seet. It does not process payments.

2. Contact details of the head of the private body

The head of the private body, who is also the Information Officer under the Protection of Personal Information Act, 2013 (“POPIA”), is:

3. The Information Regulator’s guide

The Information Regulator has published a guide in each official language explaining how to use PAIA and POPIA to access information. It is available free of charge on the Information Regulator’s website (inforegulator.org.za), and can be requested from:

4. Records available without a request

No notice has been published under section 52(2). The following information is freely available on our website without a formal request:

5. Records held under other legislation

Where applicable, we keep records in accordance with:

6. Subjects and categories of records we hold

SubjectCategories of records
Client accountsName, email address, phone number (optional), account role, account creation date
BookingsService, shop, stylist, date and time, status (confirmed, completed, cancelled, no-show), notes; guest name and phone number for bookings made without an account
Shops (Providers)Business name, category, address, area, contact numbers, opening hours, days closed, services and prices, team members, logo and photos, verification status
ReviewsStar ratings and comments linked to completed bookings, and reports about reviews
CommunicationsBooking and account emails and SMS messages sent, and correspondence with us
TechnicalServer logs (IP address, browser type, pages requested), security records
Business administrationFinancial and tax records, agreements with service providers

7. Processing of personal information

Purpose of processing

To let clients find and book shops; to let shops manage their listings and bookings; to send booking and account messages; to display reviews; and to keep the Platform secure and working.

Categories of data subjects and their information

Recipients

The shop a client books with; the public (for published shop pages and anonymous reviews); and our operators:

Transfers outside South Africa

Personal information is transferred to and processed by operators outside South Africa — our database in the United Kingdom, and our hosting and email providers in the United States — as permitted by POPIA section 72: the United Kingdom is subject to a data protection law providing a level of protection substantially similar to POPIA; operators are bound by agreements providing such protection; and the transfers are necessary to provide the service requested.

Security measures

Encrypted connections (HTTPS); passwords stored only in hashed form; database access rules restricting each user to their own records and each shop to its own bookings; and access to personal information limited to what is needed to run the Platform.

8. How to request access to a record

Your own personal information

Email motorosakhile@gmail.comwith the subject “Personal information request”. There is no charge. We may ask you to verify your identity first.

Any other record

  1. Complete Form 02 — Request for Access to Record(Regulation 7 of the PAIA Regulations, 2021), available from the Information Regulator’s website.
  2. Send it to motorosakhile@gmail.com, giving enough detail to identify the record, the form of access you want, and your contact details. If you are requesting on behalf of someone else, include proof of your authority.
  3. Pay the request fee of R140. This fee does not apply to requests for your own personal information.
  4. We will decide on your request within 30 days. We may extend this once by up to 30 days if the request involves a large number of records, and we will tell you if we do.
  5. If access is granted, an access fee may be payable for searching for, preparing and reproducing the record, in accordance with Annexure B of the PAIA Regulations, 2021. We may ask for a deposit before searching.

Grounds on which access may be refused

PAIA requires or allows a private body to refuse access in certain cases, including to protect: the privacy of a third party who is a natural person (section 63); a third party’s commercial or confidential information (sections 64 and 65); the safety of individuals and property (section 66); records privileged from production in legal proceedings (section 67); and our own commercial information (section 68). If we refuse access, we will explain why.

9. If you’re not satisfied

If your request is refused, or you disagree with a fee or extension, you may lodge a complaint with the Information Regulator or apply to court, within 180 days of being notified of the decision.

10. Availability of this manual

This manual is published on our website and is available free of charge. A copy can be requested by email from motorosakhile@gmail.com.